Services



247lib Library Software `Support’

 

"247Lib Support help improves your journey"


Here at 247lib we believe in quality and reliable help and support, giving our clients peace of mind, knowing help is instant and professional.
Our support team have specialised IT knowledge with libraries, and respond to your support queries and questions in a way that you identify with. They will solve and explain in terms you understand and help you move on with your Library Management System.

You can contact us in any way it suits you; by telephone call, e-mail, fax or letter, which ever you use, the quality of our excellence response, will not change.

  • Telephone support: Over 87% of our telephone support issues are resolved promptly and professionally by our experienced support team within the first 10 minutes. Every client system query will receive a tag number, which will be tracked and recorded, until resolved.

  • monitor the emails on regular time-block intervals and you will receive your response within one hour.teamWill be answered on a first come, first served. Our library software support On-line support: 

  • Will be answered on a first come, first served. The nature of this type of enquiry means the action will be answered within 2/3 days, all by the same library software support team.Letters & Fax: 

  • to help us ensure our clients receive consistent quality help and support. If you have any comments please log on and tell us about our support team or/and our library software.client feedback,Although we monitor our support team, we also welcome Your Support Comments: 

  • There is no extra charge for our high quality 247lib library software support, it is included in your Annual Library Software Maintenance Contract.Client Support Charges: 

  • they are included in your Annual Software Maintenance Contract.library software support, just like your free of charge,Unlike other companies, with the Amlib library system all and any upgrades are Software Upgrades :


These are a few of benefits that our team and library software can bring to your library if you would like a brochure, more information or a free on-site demonstration; please Contact Us you will hear back from us within 48 hours or telephone +44(0)1256 300 790

 

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